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Amsterdam Center for Social Media

Peter Kerkhof

Peter Kerkhof is director of ACSM, professor in social media and chair of the department of Communication Science at VU University Amsterdam. Until recently he held a special chair in customer media at the department of Communication Science at the University of Amsterdam. before that Peter Kerkhof was teaching director of the Faculty of Social Science (both at VU University Amsterdam). He holds a PhD in (social) psychology from VU University Amsterdam. His research focuses on how information and interactions in social media shape consumers’ impressions of organizations and their products or services. Current topics are online customer care, online reputation management and crisis communication 2.0. A second line of research focuses on how the use of digital media affects adult close relationships. Whereas the Internet offers us numerous possibilities to connect to people in other locations, compulsive Internet use may negatively affect relationships with those close by. Peter Kerkhof’s work has been published in major academic journals (e.g., Human Communication Research, Journal of Interactive Marketing, Cyberpsychology and Behavior, Journal of Experimental Social Psychology, Personality and Social Psychology Bulletin). View the Google Scholar Profile. See also www.peterkerkhof.info for further information.

Selected Publications

Billedo, C., Kerkhof, P., & Finkenauer, C. (in press). Just a Facebook away: The use of social network sites for relationship maintenance in long-distance and geographically-close romantic relationships. Cyberpsychology, Behavior, and Social Networking

Muusses, L. D., Finkenauer, C., Righetti, F., & Kerkhof, P. (in press). Partner effects of compulsive Internet use: A self-control account. Communication Research

Dijkmans, C., Kerkhof, P., & Beukeboom, C. (2015). A stage to engage: Social media use and corporate reputation. Tourism Management, 47, 58-67.

Muusses, L. D., Kerkhof, P., & Finkenauer, C. (2015). Internet pornography and relationship quality: A longitudinal study of within and between partner effects of adjustment, sexual satisfaction and sexually explicit Internet material among newlyweds. Computers in Human Behavior, 45, 77-84.

van Noort, G., Willemse, L., Kerkhof, P. & Verhoeven, J. (2014). Webcare as an integrative tool for customer care, reputation management, and online marketing: A literature review. In: Philip J. Kitchen & Ebru Uzunoglu (eds.), Integrated Communications in the Post-Modern Era, p. 77-99. Basingstoke (UK): Palgrave-Macmillan.

Muusses, L. D., Finkenauer, C., Kerkhof, P., & Billedo, C. A . (2014). A longitudinal study of the association between compulsive Internet use and wellbeing. Computers in Human Behavior, 36, 21-28

Utz, S., Kerkhof, P. & van den Bos, J. (2012). Consumers rule: How consumer reviews influence trust in online storesElectronic Commerce Research and Applications, 11(1), 49-58. 

Kerkhof, P. (2012). Customer media in een sociaal medialandschap. Inaugurele rede Leerstoel Customer Media. Universiteit van Amsterdam.

De Bakker, S., Van den Boom, S., Kerkhof, P. & Luit, P. (2011). Help, ze willen vrienden wordenHeemstede (NL): Customer Media Council.

Kerkhof, P. (2011). Van customer media naar content marketing. In: S. de Bakker, S. van den Boom, P. Kerkhof & P. Luit (Eds.), Help, ze willen vrienden wordenp. 17-25. Heemstede (NL): Customer Media Council.

Kerkhof, P., Van Noort, G., & Antheunis, M. L. (2011). Waarom bedrijven sociale media gebruiken. In: D. van Osch, D, & R. van Zijl (Eds.),  Basisboek Social Mediap. 91-119. Den Haag: Boom Lemma Uitgevers.

Kerkhof, P., Schultz, F., & Utz., S. (2011). How to choose the right weapon. Social media represent both a catalyst for and weapon against brand crisesCommunication Director, p. 76-79.

Kerkhof, P., Finkenauer, C. & Muusses, L. D. (2011). Relational consequences of compulsive Internet use: A longitudinal study among newlywedsHuman Communication Research, 37, 147–173.

Kerkhof, P. (2010). Merken en sociale media. In: S. van den Boom, E. Smit, & S. de Bakker (Eds.), Nachtmerrie of droom: de ROI van customer media, p. 149-154. Heemstede (NL): Customer Media Council

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